FREQUENTLY ASKED QUESTIONS
You most certainly can, please send us an email with your requirements to firstname.lastname@example.org or WhatsApp us on 081 570 5171.
You will be able to track the status of your order using the tracking number and details sent to you. If you have any concerns, please do not hesitate to contact us. We will take full responsibility for non-delivery and reimburse in full if for any reason you have not received your purchase.
Please see Delivery Policy for more detail on delivery methods by clicking here.
No, Head Over Heels does not store any of your credit card details.
Head Over Heels uses Yoco a secure payment gateway for electronic transactions in South Africa. Through Yoco we offer the following payment options:
EFT’s (bank transfers from any of SA’s four biggest banks that get instantly verified, no waiting periods)
Credit Cards (Visa and Mastercard, with built in fraud protection)
Head Over Heels is committed to keeping you and your information secure. We have a multitude of checks in place to protect your personal information. Yoco uses Extended Validation SSL with 256-bit encryption, this is the highest, level of encryption currently available.
No, Head Over Heels will never sell your information to third parties.
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